Terms of service

1. Overview

Welcome to our website. By accessing, browsing, or purchasing from our site, you agree to use our services (“Service”) and to be bound by the following Terms and Conditions (“Terms”), including any policies referenced herein or available via hyperlink.

These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and contributors of content.

By accessing or using any part of the site, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use the website.

2. Seller Identification

This website is operated by:

Company: DbyD Jewellery
Trading name: DiJewelz
Registered address: carrer Cadi 22, 08396 Sant Cebrià de Vallalta, Barcelona, Spain
Email: info@dijewelz.com
Phone: 0034689929011
Tax ID: ESX5815048G

All contracts for purchase are concluded with the above entity.

3. Products

We sell jewellery and related accessories through this website.

We make every effort to display product images and descriptions as accurately as possible. However:

• Colours may vary depending on screen settings
• Handmade or natural materials may show slight variations
• Measurements are approximate

These variations do not constitute defects.

All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Prices

All prices are shown in Euros (€) and include applicable VAT, unless otherwise stated.

Shipping costs are calculated separately and displayed before checkout.

We reserve the right to modify prices at any time. The price applicable to your order is the price displayed at the time of purchase.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase a product.

A contract is formed only when you receive an order confirmation email. We reserve the right to refuse or cancel orders in cases including:

• Payment authorization failure
• Product unavailability
• Suspected fraud
• Pricing or description errors

If payment has already been taken for a cancelled order, a full refund will be issued.

6. Payment

We accept payment through secure third-party providers listed at checkout.

We do not store payment card details.

You agree to provide accurate billing information and authorize us to charge your selected payment method.

7. Shipping and Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

• Customs processing
• Carrier delays
• Incorrect shipping details provided by the customer
• Force majeure events

Risk transfers to the customer upon delivery.

If a package is returned due to incorrect address or failure to collect, additional shipping fees may apply.

8. Right of Withdrawal (EU Consumer Law)

Under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you receive the goods.

To exercise this right, you must notify us by email with a clear statement of your decision to withdraw.

You must return the goods within 14 days of notifying us.

Conditions:

• Items must be unworn and unused
• In original packaging
• With all tags and protective seals intact

For hygiene and safety reasons, pierced jewellery (e.g., earrings) cannot be returned if the seal is broken.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We normally process your refund on the same day we receive the returned goods and, in any case, within a maximum of 1 business day, always within the legal period of 14 days.

For orders shipped outside the European Union, our Returns Policy applies.

9. Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, please let us know as soon as possible and, preferably, within 48 hours of delivery, attaching photos. This helps us handle your case faster, but it does not affect your legal rights.

Under Spanish consumer law, you are entitled to repair, replacement, price reduction or termination of the contract for goods that are not in conformity with the contract.

We may request photos or an inspection of the item before issuing a resolution.

10. Warranty

10.1. Legal guarantee. All products are covered by the legal guarantee provided under EU and Spanish consumer protection laws, which covers any lack of conformity existing at the time of delivery and becoming apparent within the legal period.

The legal guarantee does not cover:

• Normal wear and tear from use. Gold and silver plating naturally wears over time, and this is not a lack of conformity.
• Improper use or storage
• Accidental damage
• Chemical exposure
• Unauthorized repairs

The foregoing is without prejudice to the consumer’s legal rights, which cannot be limited by contract.

10.2. Additional commercial guarantee on finish. In addition to the legal guarantee, DbyD Jewellery offers a voluntary commercial guarantee of 6 months from the date of delivery on the finish (gold or silver plating) of our jewellery, covering premature flaking or deterioration of the plating under normal use and in accordance with the care instructions in section 16.

This guarantee is valid for orders delivered to the destinations we ship to. To make a claim, email us at info@dijewelz.com with your order number and photos of the item. If the claim is valid, we will repair or replace the item, or refund its price, at our choice and subject to availability.

This commercial guarantee does not cover the damage described in section 10.1 (misuse, accidental damage, chemical exposure, unauthorized repairs) or normal wear from prolonged use. It is granted without prejudice to the legal guarantee, which remains fully in force.

Jewellery should be handled according to the care instructions.

11. Intellectual Property

All website content, including images, branding, logos, product designs, and text, is the property of DbyD Jewellery, owner of the DiJewelz brand.

No content may be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential damages
• Loss of profit
• Loss of data
• Website interruptions

Nothing in these Terms excludes rights that cannot legally be excluded under consumer law.

13. Privacy

Your personal data is processed in accordance with our Privacy Policy and GDPR regulations.

By using our website, you consent to the collection and processing of personal data necessary to fulfil your order.

14. Governing Law

These Terms are governed by the laws of Spain.

Any disputes shall be subject to the jurisdiction of Spanish courts, without prejudice to mandatory consumer protections in your country of residence.

15. Changes to Terms

We reserve the right to update these Terms at any time. The latest version will always be available on this page.

Continued use of the website constitutes acceptance of updated Terms.

16. Jewellery Care Instructions

Our jewellery is delicate and must be handled with care.

To preserve the quality and finish of your pieces:

• Avoid contact with water, perfumes, lotions, and chemicals
• Remove jewellery before swimming, showering, or exercising
• Store pieces separately in a dry place
• Avoid impact or bending

Gold-plated and silver-plated jewellery will naturally wear over time depending on usage and care. This is normal and not considered a manufacturing defect.

Damage caused by improper care, misuse, or chemical exposure is not covered under warranty.

17. Custom & Made-to-Order Jewellery

Custom or made-to-order jewellery is created specifically for you and cannot be cancelled, returned, or refunded except in cases of manufacturing defect.

Natural gemstones, pearls, and handmade elements may vary in:

• colour
• size
• shape
• texture

These variations are part of the character of natural materials and do not constitute defects.

Estimated production times are approximate and may vary.

18. International Shipping

We ship internationally where available.

United States. Orders shipped to the United States are sent with import duties and taxes included in the price (DDP). You will not have to pay any additional charges for this on delivery.

All other countries outside the European Union (including Canada and Australia). Customers are responsible for:

• import taxes
• customs duties
• handling fees
• local VAT or sales taxes

These charges are determined by your local authorities, are not included in our prices, and are paid directly to the authority or the carrier.

We are not responsible for customs delays or refused shipments due to unpaid fees.

If a package is returned because duties or taxes were refused, we may deduct shipping and administrative costs from your refund.

19. Gift Cards & Promotions

Gift cards:

• Are non-refundable
• Cannot be exchanged for cash
• Must be used before the expiration date (if applicable)

Promotions and discount codes:

• Cannot be combined unless stated
• Have no cash value
• Apply only during the promotional period
• May exclude certain products

We reserve the right to modify or cancel promotions at any time.

20. EU Online Dispute Resolution